Vytekk’s Home Office IT Services Monitoring
Monitoring of all your Hardware & Software, all of the time.
- Home Network
- Alert
- Ticket Created
- Investigate
- Remediation
Our sensors detect a problem. We collect continuous metrics and alert from hardware, software, network devices, desktops, and cloud applications.
When our proactive monitoring platform detects a potential problem, an alert is created. Our system automatically tags the severity of the issue using AI logic.
A Vytekk Help Desk ticket is automatically created that includes the specific information that triggered the alert. Our network monitoring team is notified.
A Vytekk Technician is assigned to the ticket. They will investigate the alert, verify the severity of the problem, evaluate the impact, and determine the root cause of the issue.
Once an issue has been identified and investigated, our technicians fix the root cause of the initial problem. The underlying issue is flagged for additional monitoring to ensure a complete resolution to the problem.